Legacy systems, siloed data, and complex analytics environments were stopping REV from delivering hyper-personalized customer experiences.
A smarter, predictive way to combat customer churn by anticipating which customers are drifting away – and acting before they leave.
An end-to-end customer satisfaction play that saved over $1M by only provisioning the content that customers wanted to watch.
“To drive better customer outcomes through customer intelligence, it’s crucial to empower business users to explore the data in a simple, intuitive way.”
REV – owned and operated by the Cable Bahamas Group of companies – is a provider of fixed-line services (cable TV, broadband/circuits, fixed-line voice, and national data centers). It’s a 100% Bahamian-owned communications company, providing triple-play services to customers across the four major islands of The Bahamas.
REV uses the Intent HQ Insights Explorer to enrich its existing customer profiles with behavioral insights from Network Data. These insights make it possible to model and predict customer actions based on changes in their behavior and quickly operationalize specific responses.
The result is that customers don’t just get a better service and the content they love. They’re treated as individuals, which goes a long way in securing long-term relationships and brand loyalty.
And as we’ll go on to see, when every team has access to a truly connected customer view, some powerful possibilities emerge.
Welcome to the future of business innovation. In our comprehensive eBook, we unveil the transformative power of Edge computing and equip you with the knowledge and strategies needed to stay ahead in today’s rapidly evolving landscape.
At Intent HQ, we are at the forefront of navigating the complex terrain of AI biases, a critical aspect that shapes the future of fair and equitable AI systems. In our endeavor, we understand that AI’s transformative power hinges not just on its technical prowess but on its ethical application. This commitment aligns with our broader mission: to turn vast, unstructured data into actionable insights, ensuring privacy and security remain paramount.
It has been a challenging year. Frightening, sad, exhausting (especially for mothers of young children, like me), and yet interesting and often so inspiring.
The Covid-19 pandemic was a driving force for businesses to innovate and pivot strategies. Telco and other service providers have long been viewed as utility companies by today’s consumers – customers might not necessarily love their service providers, but they do love the things they make possible. At the start of the global quarantine, service providers around the world were under immense pressure to deliver their services effectively to consumers.