Marking a turning point in the company’s development, Intent HQ, the privacy-first Customer AI Platform optimized for Telcos and their user data, has been included in the Financial Times’ sixth annual list of Europe’s fastest-growing companies, the FT1000.
Compiled during a time of uniquely difficult business challenges, this latest Financial Times and Statista success ranking is made up of the Europe’s most resilient and innovative companies. Selected from tens of thousands of entries, it includes the companies that were successful in surviving the Covid pandemic and other economic disruption within the industry to emerge stronger than ever.
Intent HQ’s technology platform delivers true personalization for telcos through a privacy-first approach that empowers clear customer insights based on actual consumer behaviour.
To make the listing means Intent HQ has outperformed over 200,000 other similar sized SMEs to achieve the continent’s highest compound annual growth rate in revenue between 2017 and 2020. This year, the minimum CAGR required to make the current list was 36.5 per cent — slightly above the 35.5 per cent needed previously.
Jonathan Lakin, CEO at Intent HQ says, “Our mantra is to deliver at least a three times ROI to every one of the customers we work with, solving the really difficult problems they face when it comes to understanding their end consumers. Our technology sits right at the cutting edge of advanced analytics and machine learning and we are delighted to have made the FT’s final 1000.”
Retaining loyal customers needs to be a top priority for any communication service provider (CSP). Churn rates in the industry remain high – at around 22 percent a year – and seeing as it costs up to four times more to acquire new customers than retain existing ones, anything you can do to boost the […]
“The objective of the Intent HQ Chair in Changing Consumer Behaviour is to advance the knowledge about consumers through best-in-class models and processes based on digitally-acquired mass data, while creating an unparalleled test bench where we will be able to test quantitatively different customer models in real-world-environments.” said Prof. Nueno
New artificial intelligence and machine learning techniques will help telecoms businesses make transformative changes to customers’ experiences of their brand. There is a new opportunity to become ‘customer first’, led by a human-like connection with each and every customer.
Telecommunication companies sometimes veer away from an incredibly rich, yet underutilized dataset – data already in their possession – weblog data. Concerns about privacy, scalability challenges, and fears of potential misuse have created significant hesitation. This has been stopping Communication Service Providers (CSPs) from leveraging their weblogs to offer more relevant marketing and from monetizing […]