We’re witnessing a sweeping change in the way brands sell, service, and communicate with their customers.
Instead of being a silent consumer of products and services, the customer is becoming the center of the business universe. Leading brands are listening to their customers and introducing the practice of hyper-personalization. Today’s customer doesn’t just expect personalization, he demands personalization.
Whilst Amazon and Netflix are succeeding at it, many companies struggle to up their game.
Why does this happen – and what’s involved in putting your customer first?
Sharifah Amirah, Chief Client Officer at Intent HQ discusses this topic with Alastair Greener on the Business Reporter Channel.
Life is a digital experience for most customers. Big as it already is, the importance of customer data continues to grow. We are told that “data is the new oil.” Some of the largest enterprises on Earth are founded on data such as Google, Amazon, Alibaba, Facebook, Netflix, Salesforce, Microsoft, and Oracle. Many of these big tech firms didn’t exist 25 years ago, making their success astonishing.
The current situation with millions of people confined to home and eschewing physical meetings has highlighted the way that social media has captured our imagination.
El disruptor de moda rápida Shein está sacudiendo el mercado español, superando a gigantes europeos como Zara tanto en búsquedas online como en crecimiento. A pesar de las preocupaciones éticas, los bajos precios de Shein y su enfoque estratégico en las ciudades más pequeñas están conquistando a los jóvenes profesionales. El Market Explorer de Intent HQ revela estos datos, mostrando el crecimiento del 67% de Shein y su potencial para superar a Primark en dos años. No te quedes atrás: Market Explorer revela datos reales sobre los consumidores para ayudar a las marcas a adaptarse y prosperar en la era Shein.
Growth, levelling and decline are clearly observed across some of the major offerings as well as highlighting emerging players. As Netflix continues its global growth, many other providers of TV/Movie services are enabling their own on-demand capabilities.