This is a client-facing role responsible for leading the end-to-end delivery of strategic engagements, ensuring high-quality execution, effective governance, and exceptional client outcomes.
Role Overview
The Delivery Manager will provide dedicated delivery management capacity within the Delivery & Change team, supporting Intent HQ's growing client portfolio. This is a client-facing role responsible for leading the end-to-end delivery of strategic engagements, ensuring high-quality execution, effective governance, and exceptional client outcomes.
Reporting to the VP of Delivery, the successful candidate will own delivery governance, client relationship management, and operational execution across a portfolio of assigned accounts. The role requires a proactive, highly organised individual who can operate autonomously from day one while collaborating closely with cross-functional teams to deliver complex programmes successfully.
Upon joining, the initial focus will be leading delivery for the BT Searce engagement and supporting the onboarding of new MTN markets, including Uganda and Ghana. As the business continues to grow, the role will flex across the wider client portfolio in line with organisational priorities.
Key Responsibilities
- Own the end-to-end delivery of assigned client engagements, ensuring projects are delivered on time, within scope, and to the highest quality standards.
- Act as the primary delivery contact for clients, building trusted relationships and providing clear, proactive communication throughout project lifecycles.
- Establish and maintain delivery governance, including project planning, reporting, risk management, issue resolution, and stakeholder management.
- Coordinate cross-functional teams to ensure effective execution across technical, operational, and commercial workstreams.
- Drive operational excellence through consistent delivery processes, resource coordination, and continuous improvement initiatives.
- Support the successful onboarding and mobilisation of new client engagements and market launches.
- Identify delivery risks and dependencies early, implementing mitigation strategies to maintain successful outcomes.
- Produce regular delivery reporting and executive updates for both internal leadership and client stakeholders.
- Collaborate closely with the VP of Delivery and wider Delivery & Change team to continually improve delivery capability and client satisfaction.
- Adapt priorities across the client portfolio as business needs evolve, providing flexible delivery leadership where required.
Desired Skills & Experience
- Proven experience in delivery, programme, or project management within a technology, digital, consulting, or professional services environment.
- Strong client relationship management skills, with the ability to build credibility and act as a trusted advisor to senior stakeholders.
- Demonstrated experience managing multiple workstreams and balancing competing priorities in a fast-paced environment.
- Excellent organisational and planning skills, with a strong attention to detail and a proactive approach to problem-solving.
- Experience establishing delivery governance, including project planning, risk and issue management, status reporting, and stakeholder communications.
- Strong communication and presentation skills, with confidence engaging both technical and non-technical audiences.
- Ability to work independently with minimal supervision while collaborating effectively across cross-functional and geographically distributed teams.
- Commercial awareness, with an understanding of client delivery, resource management, and operational performance.
- Experience supporting large enterprise clients and complex, multi-market programmes is advantageous.
- Familiarity with Agile, Scrum, or other project delivery methodologies, with relevant certifications (e.g. PRINCE2, PMP, AgilePM, or Scrum Master) considered beneficial.
Benefits
About Intent
You leave a trail behind you every day — and it says more about what you will do next than anything you have told a company directly. Your phone registers when you fall asleep and when you wake. Your mobile network notices your commute. Your browser remembers that you wandered onto a competitor's site last Tuesday — and the Tuesday before that. You move through the world, and the world quietly takes notes.
Most companies lose the detail. A large mobile network generates hundreds of billions of events every single day — too expensive to keep in raw form. So your rich, specific, wonderfully complicated life gets compressed into an average. You become “males 25–34 in the southeast who browsed upgrades.” A bucket. A segment. And then that bucket gets blasted with messages — because when you cannot tell what someone actually wants, the only strategy left is frequency. Send more, send often, hope something lands.
We built something different. Intent runs two types of intelligence in parallel. Our cloud engine reads billions of events a day — weblogs, payments, app signals, CRM records — and finds behavioural sequences: chains of small actions that unfold in a recognisable order before someone switches, upgrades, or leaves. Our on-device Edge AI sits directly on the phone, reading 16,000 signals and distilling them into 750 insights about your current state — without any of that information ever leaving the device.
We manage over 300 million customer profiles. We underpin $115 billion in customer value. We hold 49 patents in behavioural AI, privacy architecture, and on-device intelligence. We were named AI Business of the Year 2025. And Verizon — with large data science teams of its own — has been our customer for seven years, because what we have built over a decade of patents, learning, and rigorous product development cannot be easily replicated.
Our Team
Around 110 people and growing, based across London, Barcelona, Lisbon, New York, and Tel Aviv. Engineers, data scientists, product designers, and commercial minds who collectively speak over 15 languages. United by a single conviction: when you understand human behaviour properly, relevance follows — and when relevance follows, so does value.
Why Join Intent
Work that matters at genuine scale.
Our clients have tens of millions of customers and billions of interaction events each day. You will not be optimising a landing page — you will be shaping how the world's largest enterprises understand and serve their customers.
Category-defining technology.
49 patents. An AI that reads 16,000 behavioural signals directly on your phone — data never leaves. A cloud engine that digests 250 billion events a day and delivers fresh intelligence in under 120 seconds. Privacy twins that make re-identification mathematically infeasible.
Global reach, real momentum.
Verizon, MTN Group, ABG Capital — across telecoms, financial services, retail, and social media. Expanding rapidly into Latin America, Africa, APAC, India, and the Middle East. AI Business of the Year 2025.
A place to grow — fast.
We are at an inflexion point: approaching profitability, launching a flagship agentic platform, and scaling commercially across seven regions. The people who join now will shape the next chapter.
Hybrid and flexible.
London-based roles work from the office three days a week, with the rest remote. Team members across Barcelona, Lisbon, New York, South Africa, Nigeria, Brazil, India, and Tel Aviv — a genuinely international team solving genuinely global problems.
Our Values — In Practice
Human-first. No one is average. We start with individual reality, motivation, and context — not statistical convenience or abstract users.
Principled. Privacy is a human right — a design principle, not a legal afterthought. Trust is foundational, not optional.
Ambitious. We anticipate the edge — looking ahead early and building what others assume cannot yet be built.
Inclusive. Intentionally relevant. Every interaction should earn its place — serving simply, with clarity in product, communication, and action.
In service. We serve simply — to our customers, to each other, and to the work itself. No unnecessary complexity, no ego in the way.
Related roles